Contact information
If you have a question about an order, sizing, shipping, returns or our jewellery collections, we're here to help.
Customer Service
Email: support@heliorstudio.com
Customer-service hours: Monday–Friday, 09:00–17:00 UK time, excluding public holidays.
We aim to acknowledge enquiries within 1–2 business days and will keep you informed throughout the process should additional investigation be required.
Order and Return Enquiries
Please include your order number when contacting us.
For a return, repair or damaged delivery, wait for written instructions before sending the item. Do not send jewellery to an address shown on a shipping label unless we have authorised that return location in writing.
Bespoke Enquiries
Interested in creating a bespoke piece?
Visit our Bespoke Enquiries page to begin the consultation process and share details of your project.
Business Information
HELIOR Studio
Made-to-Order Fine Jewellery
Correspondence Address:
PO Box 1764
Coventry
CV3 9UU
United Kingdom